FaQ

FaQ

FaQ

About the application

Q. What kind of service is the rent guarantee service?

A. It is a service in which Casa serves as a joint guarantor when renting a room.Please click here for details.

Q. Can people with foreign citizenship apply?

A. Yes. In this case, contact information from the applicant’s home country is required.

Q. Can I apply even though I do not work?

A. People receiving pensions, welfare or who are unemployed (currently seeking work) may apply.

Q. What is the flow from the application stage to the execution of the agreement?

A. Please click here.

Q. What is required when applying?

A. Please prepare a document (driver's license, insurance card, public certificate) that can be used for identification. Please click here for details.

Q. Will my workplace, home or emergency contact be contacted?

A. A call may me made by the examiner (03-5339-1049) in order to confirm the application content.

Q. Can anyone be my emergency contact?

A. Your emergency contact should be a relative by affinity of the party within the third degree who (1) resides in Japan, (2) is an adult, (3) owns a telephone and (4) can speak Japanese.
Please obtain prior consent from your emergency contact when applying.

Q. I’d like to know the screening results

A. The screening results will be notified to the real estate agency that you applied to. Please not that we do not disclose the screening content.

About the guarantee fee and rent payments

Q. How much is the guarantee fee?

A. When signing the agreement, you will be asked to pay an initial guarantee commission fee, as well as an “annual guarantee fee” every year after entering into the agreement.
Monthly payment types are also available depending on the agreement products.
Please view the pamphlets or guarantee consignment agreement and manual of important issues that we will hand you when signing the agreement for details regarding the costs and payment methods.

Q. When will the transfer forms of the annual guarantee fees arrive?

A. We will send transfer forms that can be used to make payments at convenient stores two months prior to the move in date every year after entering into the agreement.
For people who wish to make payments from their bank, please check here.

Q. If I cancel the agreement before the end of the fixed term, will the initial guarantee commission fee and annual guarantee fee be returned?

A. We are sorry but we may not return the annual guarantee fee.
Thank you for your understanding.

Q. I could not make the rent payment (withdrawal from a bank account), but what should I do?

A. First, please contact here and a staff member will provide guidance. (Customer center: 03-5339-1067)

Q. I pay my rent and guarantee fees with a credit card. Can I change to another credit card?

A. Yes. Please follow these procedures.

Contact regarding changes/when moving

Q. My telephone number or place of employment changed.

A. Please contact us here. (General Administration Division: 03-5339-1042)

Q. My family name has changed.

A. Please contact us here. (General Administration Division: 03-5339-1042)

Q. I’ve decided where I will be moving.

A. Please fill out the change of address contact form and notify us of your departure date via telephone.
(General Administration Division: 03-5339-1042)

About the agreements

Q. When does the guarantee commence?

A. The guarantee period will commence from the later of the guarantee agreement date or lease contract start date.

Q. What does the guarantee cover?

A. The coverage depends on the contracted product. Please confirm with the guarantee consignment agreement and manual of important issues, or call us. (General Administration Division: 03-5339-1042)

Q. Are renewal procedures for the guarantee required when renewing a lease agreement?

A. No procedures relating to the guarantee are required when renewing a lease agreement.
The guarantee period refers to the period from the guarantee start date until the date that the lessee vacates the property.

Arrears, changes, withdrawals

Q. A tenant fell behind in rent.

A. Please request payment by the 10th of the month subject to the rent payment with the arrears contact form or subrogation request form.

Q. What are some of the variable costs?

A. The variable costs include the water, electricity and gas bills, which will fluctuate depending on the amount used on a monthly basis.

Q. When is the payment date for the subrogation claims?

A. We will transfer the payment to a designated bank account on the final bank business day on the month of the billing date.

Q. A payment was made by a tenant after requesting the subrogation claims.

A. Please contact the number written in the contact column of the payment contact form or the subrogation request form that you submitted. The request to the tenant will be stopped.

Q. The rent has changed.

A. Please contact us with the change contact form or change notice form. If you’re using a rent collection agency (bank transfer) set product, please contact us by the 5th of the month prior to the rent change month.
A screening will be required when changing the rent. Please note that we may not be able to accept the change depending on the screening results.

Q. The name (trade name) of the lessee has changed.

A. Please prepare a change notice form and an identification document (certificate of full registry records) that can be used to confirm the changed name (trade name) and contact us.

Q. The real estate management company has changed.

A. Please contact us with the lessor/management company change notice form.

Q. The lessor has changed.

A. Please contact us with the lessor/management company change notice form.

Q. The departure date has been decided.

A. Please contact us with the cancellation contact form or cancellation notice form.
If you’re using a rent collection agency (bank transfer) set product, please contact us by the 5th of the month prior to the month of the payment stop request.

About the application

Q. Can people with foreign citizenship apply?

A. Yes. In this case, contact information from the applicant’s home country is required.

Q. Can I apply even though I do not work?

A. People receiving pensions, welfare or who are unemployed (currently seeking work) may apply.

Q. Is it possible to apply using multiple names (joint names)?

A. Yes.
Please have each applicant fill in individual guarantee commission application forms and apply together with an identification confirmation document. Each applicant will also be asked to fill in individual guarantee consignment agreements.

Q. Is it possible for a current resident to apply?

A. Yes. However, this is on the condition that there are no unpaid rent or renewal fees at the time of the application. Please apply together with a payment confirmation form.

Q. Is it possible to apply as a legal entity?

A. Yes.
When applying as a legal entity, please submit a certificate of full registry records (within three months). In this event, we may ask for you to submit financial statements (copy) of the most recent one-year period. Please click here for details.

Q. Can I apply for business uses?

A. Yes.
For business uses, the guarantee fees and details may vary.

Q. For a home office, should I use the residential application or the business application?

A. If there are employees or customers entering and exiting the property and your activity is recognized as a proper business, it will be handled as a small office/home office (SOHO).

Q. What is the flow from the application stage to the execution of the agreement?

A. Please click here.

Q. What are the documents required when applying?

A. The attached documents may vary depending on whether the applicant is an individual or legal entity. Please click here for details.

Q. Can anyone be my emergency contact?

A. Your emergency contact should be a relative by affinity of the party within the third degree who (1) resides in Japan, (2) is an adult, (3) owns a telephone and (4) can speak Japanese.
Please obtain prior consent from your emergency contact when applying.

Q. Will my workplace, home or emergency contact be contacted?

A. A call may me made by the examiner (03-5339-1049) in order to confirm the application content.

Q. How long is the approval notice form valid?

A. It is valid for two months after the date of issue.
If the agreement does not reach us within this period, it will be cancelled automatically and you will have to resubmit all documents for re-screening.

Q. The form was canceled after approval was given for the examination.

A. Please write the cancel date and the name of the person in charge in the “cancel contact column” of the approval notice form, and contact the examiner via fax (0800-888-1515).

About the agreements

Q. I made a mistake when filling out the agreement, but is it possible to correct it?

A. If you made a mistake, please draw double crossed lines on the mistake and affix your seal on the lines, and then fill in the correct information.
However, if you make a write the wrong authorization number or guarantee fee, please fill out a new agreement.

Q. When does the guarantee commence?

A. The guarantee period will commence from the later of the guarantee agreement date or lease contract start date.

Q. Where and until when should I send the agreement?

A. Please send the agreement to our General Administration Division by the end of each month.
The documents contain personal information, so please send with a Letter Pack or registered letter using a method that will leave a record.
(Address)
Casa Inc. General Administration Division
Shinjuku Sumitomo Building 30F
2-6-1 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023

Q. Where and until when should I send the agreement?

A. Please send the agreement to our General Administration Division by the end of each month.
The documents contain personal information, so please send with a Letter Pack or registered letter using a method that will leave a record.

(Address)
Casa Inc. General Administration Division
Shinjuku Sumitomo Building 30F
2-6-1 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023

If you’re using a rent collection agency (bank transfer) set product, please confirm the schedule provided separately.

Q. When will the invoice for the initial guarantee commission fee arrive?

A. It will be delivered at around the 15th of each month.
After it arrives, please make the payment by the payment date (last day) written on the invoice. You shall bear the costs of the bank transfer fees.

Q. What does the guarantee cover?

A. The coverage depends on the contracted product. Please confirm with the guarantee consignment agreement and manual of important issues, or call us. (General Administration Division: 03-5339-1042)

Q. Are renewal procedures for the guarantee required when renewing a lease agreement?

A. No procedures relating to the guarantee are required when renewing a lease agreement.
The guarantee period refers to the period from the guarantee start date until the date that the lessee vacates the property.

Arrears, changes, withdrawals

Q. A tenant fell behind in rent.

A. Please request payment by the 10th of the month subject to the rent payment with the arrears contact form or subrogation request form.

Q. What are some of the variable costs?

A. The variable costs include the water, electricity and gas bills, which will fluctuate depending on the amount used on a monthly basis.

Q. What are some of the variable costs?

A. The variable costs include water, electricity, and gas bills, which fluctuate every month depending on the amount used.

Q. When is the payment date for the subrogation claims?

A. We will transfer the payment to a designated bank account on the final bank business day on the month of the billing date.

Q. A payment was made by a tenant after requesting the subrogation claims.

A. Please contact the number written in the contact column of the payment contact form or the subrogation request form that you submitted.
The request to the tenant will be stopped.

Q. The rent has changed.

A. Please contact us with the change contact form or change notice form. If you’re using a rent collection agency (bank transfer) set product, please contact us by the 5th of the month prior to the rent change month.
A screening will be required when changing the rent. Please note that we may not be able to accept the change depending on the screening results.

Q. The name (trade name) of the lessee has changed.

A. Please prepare a change notice form and an identification document (certificate of full registry records) that can be used to confirm the changed name (trade name) and contact us.

Q. The real estate management company has changed.

A. Please contact us with the lessor/management company change notice form.

Q. The lessor has changed.

A. Please contact us with the lessor/management company change notice form.

Q. The departure date has been decided.

A. Please contact us with the cancellation contact form or cancellation notice form.
If you’re using a rent collection agency (bank transfer) set product, please contact us by the 5th of the month prior to the month of the payment stop request.