PRIVACY

PRIVACY

Personal information privacy policy

Casa Inc.’s (hereinafter referred to as the “Company”) mission is to support the securement of peoples’ homes by providing rent guarantee services and to widely contribute to society.
The Company shall recognize the social responsibility of properly handling the personal information of rental home tenants, property owners, clients, job applicants and employees of the Company (hereinafter collectively referred to as the “Customer”), and has established this Privacy Policy in order to make efforts to preserve their confidentiality by taking appropriate measures regarding the safety management of personal information.

1. Compliance with laws, regulations and standards
The Company shall comply with laws and ordinances and other guidelines and standards relating to protection of personal information in regard to the handling of personal information, and shall properly handle all personal information pertaining to the business.

2. Acquisition purpose and scope
The Company may only acquire the Customers’ personal information through fair and legal means. Also, except in cases provided for in the law, the Company shall acquire the Customers’ personal information after providing notice of the purpose of use, notify all parties who will be handling the personal information that it shall only be used within the scope of the usage purpose and take measures to prevent them from being used for any reason other than the intended purpose.

3. Restriction of provision to a third party
Except in cases provided for in the law, the Company shall not provide the Customers’ personal information to a third party without the advance consent of the individual.

4. Implementation of safety countermeasures
The Company shall make efforts to prevent and rectify risks including leaks, loss, damages and unauthorized access of the Customers’ personal information and take all possible safety management measures. When outsourcing the handling of the Customers’ personal information to an external party, the Company shall carefully select the consignee and conduct appropriate supervision.

5. Consultation and complaints regarding personal information
The Company shall provide appropriate and swift support for complaints and consultations regarding personal information. In regard to the Customers’ requests to disclose their personal information, the Company shall provide support using a predetermined method.

6. Continuous improvement of the personal information protection management system
The Company shall provide thorough education and training to all employees so that the Customers’ personal information is properly handled, administer the internal system for protecting the Customers’ personal information, maintain the personal information protection management system and make efforts to continuously review and improve the system.

Enactment date: December 1, 2009
Revision date: March 1, 2012

2-6-1 Nishishinjuku, Shinjuku-ku, Tokyo
Casa Inc.
Representative Director: Seigo Miyachi
Telephone number: 03-5339-1143

About the handling of personal information

The Company shall make efforts to protect personal information in accordance with the personal information protection management system and comply with the following matters.

1. About personal information
The “personal information” handled by the Company refers to the personal information set forth in each of the following items. The personal information subject to disclosure is set forth in items (1) to (5), (9) and (10).

(1) The name, gender, date of birth, address, telephone number, e-mail address, bank account information, nationality, occupation, name, address and telephone number of the place employment, income and other matters of the lessors, lessees, joint guarantors, emergency contacts and cohabitants (including expected parties in the screening stage who shall hereinafter be collectively referred to as the “Applicant”) listed in the guarantee commission application forms, guarantee consignment agreements and rent guarantee agreements.

(2) The rental property names, locations and rental agreement information relating to the guarantee obligations under the guarantee consignment agreements or lease agreements (hereinafter collectively referred to as the “Guarantee Agreement”.)

(3) Information such as the reasons for receiving welfare (including medical history) acquired from the Applicants in order to determine whether to conclude the Guarantee Agreement.

(4) Transaction information such as the rent payment situations and Applicant negotiation content relating to the Guarantee Agreement.

(5) Information listed in driver's licenses, passports and residence cards used for the confirmation of identity and screening decisions.

(6) Video or audio information recorded on magnetic or optical recording media containing a photographic portrait or audio of the Customer.

(7) Matters described in writing issued by a public institution, such as a certificate of residence, acquired by the Company through fair and legal means.

(8) Information disclosed by public institutions such as courts, official gazettes, mass media, telephone directories or housing maps.

(9) Information acquired by the Company relating to personal information disclosure requests.

(10) Information relating to board members, employees including temporary employees, job applicants and retired employees.

(11) Information relating to board members and employees of business partners.

2. Purpose of use of personal information
The Company shall use the personal information for the following purposes. The personal information shall not be used beyond the scope of the purpose of use without the advance consent of the individual.

(1) To determine whether to conclude the Guarantee Agreement.

(2) For the conclusion and fulfillment (including requests for guarantee commissions and confirmation of receipt) of the Guarantee Agreement.

(3) To appropriately manage and exercise the pre-settlement or post-settlement reimbursement rights pertaining to the fulfillment of the Guarantee Agreement.

(4) To implement appropriate management (including management required after the completion of the Guarantee Agreement) of the Guarantee Agreement.

(5) For rental management tasks and collection agency tasks pertaining to the Guarantee Agreement.

(6) For the settlement of debts and credits for the fulfillment and management of the lease agreement, as well as after the completion of the Guarantee Agreement.

(7) For mediation and brokerage tasks of real estate.

(8) To provide confirmation, responses and other support in response to opinions, requests or consultations.

(9) For sending catalogs, DM, samples to introduce products and services believed to be beneficial for applicants provided by the Company or affiliate companies, and for dispatching questionnaires.

(10) To support for requests to disclose personal information.

(11) To conduct necessary contact for the fulfillment of obligations and business purposes relating to transactions.

(12) To manage employment screenings and prospective employees.

(13) To conduct human resources and labor management tasks such as managing attendance, labor and emergency contacts.

(14) To conduct security management such as entrance and exit management.

(15) For the implementation of other related tasks required to accomplish the purposes of the above items.

3. Handling of sensitive information
In order to confirm that the party who is concluding the guarantee consignment agreement or lease agreement and the Applicant is the same person, the Company may request the submission of an official certificate that contains sensitive information such as the individual’s legal domicile. In this event, the Company shall conduct strict handling of personal information containing sensitive information by taking protective measures stipulated in these provisions.

4. Provision of personal information to a third party
The Company shall not provide personal information to a third party except in the following cases.

(1) In the event that it is necessary to respond to lessors, lessees, real estate brokers, property management companies, joint guarantors, emergency contacts, cohabitants, lawyers or parties who fall within reasonable range who are required to accomplish other purposes (both including parties based in foreign countries) within the scope of the purpose of use stipulated in “2. Purpose of use of personal information” via writing, postal matter, telephone or e-mail.

(2) When consent from the Applicant is obtained in advance.

(3) When the Company handles information outside its purpose of use based on laws and regulations.

(4) When it is necessary to handle the personal information outside its purpose of use in order to protect the life, body, or property of an individual, and it is difficult to obtain the consent of the Applicant.

(5) When there is a special need for the Company to handle the personal information outside its purpose of use in order to improve public health or promote healthy child development, and it is difficult to obtain the consent of the Applicant.

(6) When it is necessary for the Company to handle the personal information outside its purpose of use in order to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the Applicant is likely to interfere with the performance of those functions.

5. Protective measures of personal information

(1) The Company shall make efforts to implement the necessary security measures in order to prevent risks including leaks, loss, damages and unauthorized access of the Customers’ personal information.

(2) The Company shall make efforts to preserve the possessed personal information in a safe environment that can only be accessed by authorized users.

(3) If the Company entrusts another business operator with all or part of the handling of personal information, or provides personal information to a third party with the consent of the Applicant, it must exercise the necessary and appropriate supervision over the business operator it entrusts so that the personal information is not leaked.

6. About the revision of provisions
Except in cases provided for in the law, the Company may make appropriate revisions to the these provisions, and in the event that there is a risk that the revised content may significantly affect the Applicants, the Company shall notify the Applicants or make an announcement in a suitable manner though the Company homepage.

7. Acquisition of personal information through methods that cannot be easily recognized by the Applicants
The Company may record conversations with Applicants during telephone calls or interviews in order to improve the quality of the customer service and to confirm the conversation content.

Disclosure, correction and suspension of use of personal information

When a request is made from an individual to disclose, notify them of the purpose of use, to correct, add, or delete content, to discontinue use of personal information possessed by the Company (hereinafter referred to as “Disclosure”), the Company shall provide support using a predetermined method after conducting strict identification of the individual.

1. Personal information subject to disclosure

(1) Basic information
Matters relating to said person (Name, address, gender, telephone number, email address, etc.)
Matters relating to the occupation or place of work (Name, location, telephone number, position, income, etc.)
Matters relating to rental properties (Name, location, room number, monthly rent, parking fee, security deposit, etc.)
Matters relating to the Guarantee Agreement (Guarantee Agreement date, guarantee period, guarantee commission, etc.)

(2) Information relating to guarantee transactions
Matters relating to the fulfillment of guarantee obligations (Rent payment situation, subrogation history, payment history, etc.)

2. Disclosure request procedures
When disclosing a notification of the purpose of use, basic information and guarantee transaction information or disclosing, adding, deleting, discontinuing use and provision of personal information to a third party, please download the (written request for the disclosure of personal same as 48) and (written request to correct, add or delete personal information), respectively, fill in the necessary items, enclose an identification confirmation document and the disclosure service fee and mail it to the Company’s contact point stated in (6). Please note that we will not accept any requests through methods other than mailing them to the Company’s contact point.

(1) Disclosure requesters
A) Person in question
B) Authorized representative concerning disclosure procedures

(2) When requested by the person in question
• Written request for the disclosure of personal information or written request to correct, add or delete personal information
• Identification confirmation document
• Disclosure service fee

(3) When requested by an authorized representative
• Written request for the disclosure of personal information or written request to correct, add or delete personal information
• Power of attorney
• Certificate of registered seal
• Identification confirmation document of the authorized representative
• Disclosure service fee

(4) Identification confirmation document
A confirmation of identity will be conducted for the said person and requester as part of the disclosure request procedures. Please bring the original or a copy of a form of identification that contains your name and address issued by a public institution exemplified below within three months after it has been created or is currently valid.
• Driver’s license (excluding one's legal domicile)
• Passport
• Basic resident register card with photo
• Health insurance card
• Pension book
• Residence card

(5) Disclosure service fee
When the request is for the disclosure of personal information or for the notification of the purpose of use, the following disclosure service fees are required for each request. Please prepare a postal money order for the disclosure service fees.
The disclosure service fees may not be returned in the event that the Company does not possess the applicable personal information or cannot disclose possessed information in accordance with the provisions of laws and regulations.

A) Disclosure of personal information or notification of the purpose of use: 1,100 yen (tax included)
B) Disclosure of information relating to guarantee transactions: 2,200 yen (tax included)

(6) Mailing address
Please confirm the content filled out in the prescribed disclosure request forms and that the necessary documents are enclosed, and mail it to the following address:

Casa Inc. Customer Service Center
Shinjuku Sumitomo Building 30F
2-6-1 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023

(7) Method of response to inquiries
The Company shall send the “responses relating to the disclosure of personal information” or the “responses relating to the correction, addition or deletion of personal information” to the address of the requesting party by certified mail with delivery restricted to the addressee.
However, the following requests may not be disclosed.
In these events, the Company shall provide notification together with the reason therefor.

A) When the said person or representative cannot be identified.
B) If the disclosure request or identification confirmation document is incomplete.
C) In the event that the information matters subject to the disclosure request procedures do not apply with the personal information subject to disclosure.
D) In the event that there is a possibility that informing said person or a third party would harm a his/her or the third party's life, body, fortune, or other rights and interests.
E) In the event that there is a possibility of interfering seriously with the said personal information handling business operator implementing its business properly. F) In the event that it may be a violation of other laws or regulations.

(8) Purpose of use of personal information acquired through the procedures
The personal information acquired by the Company through the disclosure request procedures may be used to investigate said procedures, and for responses regarding the identification confirmations of the person in question and representative and disclosure request procedures.

(9) Job title and contact information of personal information of the personal information protection administrator
Business Administration Director : 03-5339-1664

(10) Contact information for complaints regarding the handling of personal information subject to disclosure.
Please send any complaints to the following customer service center.

(11) Name of the authorized personal information protection organization belonging to the Company and contact information for complaints Name of authorized personal information protection organization: Japan Institute for Promotion of Digital Economy and Community
Contact information for complaints: Personal information complaint consultation office
Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
Telephone number: 03-5860-7565 / 0120-700-779
(Caution: This is not the contact information for inquiries regarding the Company’s products and services)

Contact information regarding personal information

Casa Inc.
2-6-1 Nishishinjuku, Shinjuku-ku, Tokyo
Telephone number: 03-5339-1143
Weekdays 9:00 to 18:00 (Excluding weekends, holidays and the Year-end/New Year office closure)
Please add a country code (+81) and delete 0 from area codes when calling from overseas.